Reference

Read Before You Open Your Account

These terms set out what you agree to when you access dewi39 and use any service — from depositing via DANA, OVO, or GoPay to placing a wager or contacting support.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal verification stepsAccount suspension conditionsGoverning jurisdiction
dewi39 Read Before You Open Your Account
REACH OUR TEAM

Contact Us About These Terms

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Live Chat

Open the chat icon from any page on dewi39. Our support team handles account and terms queries around the clock, including issues tied to DANA, OVO, and GoPay transactions.

Email Support

Send detailed questions about these terms, account status, or withdrawal holds to our support address. Responses typically arrive within one business day.

Account Help Centre

The Help Centre inside your account covers common terms questions — account eligibility, wallet verification steps, and what triggers a review. Start there for a fast answer.

ACCOUNT AND DATA POLICY

How We Handle Your Account Data

Your account data is used only for the purpose of operating your dewi39 account — processing deposits, verifying withdrawals, and providing support. We do not sell personal data to third parties.

Data Retention

We retain your account records for as long as your account is active and for the period required by applicable regulations. You may request a summary of held data via our support email.

Cookie Use

We use cookies to keep your session active and remember your wallet preference — DANA, OVO, or GoPay — so you do not have to re-enter it each visit. You can manage cookies in your browser settings.

Account Security

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff — we will never ask for it.

Request a Change

To update your registered contact details or request deletion of your account data, reach out through live chat or email. We will process the request and confirm the outcome within a reasonable timeframe.

Answers to What You Actually Want to Know

These are the terms questions we hear most often. If your question is not here, live chat is the fastest way to get a direct answer from our team.

Yes. All deposit methods — including DANA, OVO, and GoPay — are covered by these terms. Each wallet transaction is logged against your account and subject to the deposit and withdrawal conditions stated here.

We give notice before material changes take effect, using the contact method on your account. For minor updates, the revised terms are published on this page with an updated effective date. Continued use means acceptance.

We will notify you of the reason via your registered contact. Funds in a verified account are not forfeited without cause. Contact support by email or live chat to request a review of any suspension decision.

Send a data request to our support email from the address registered on your account. We will compile and return your account summary within a reasonable timeframe, in line with applicable data regulations.

Accounts are open to individual users in regions where access is permitted under local law. One account per person is allowed. If eligibility cannot be confirmed for your region, we will inform you at the point of registration.

Contact live chat immediately. Our team will place a temporary hold on your account while we investigate. Change your password and do not share your OTP or login details with anyone in the meantime.