Reference

How dewi39 Handles Your Personal Information

Your account data and payment details — including transactions through DANA, OVO, and GoPay — are handled with care and kept strictly for the purpose of running your account.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Rights, Clearly StatedAvailable Where Local Law Permits

Explore the Lobby Read FAQ

What This Privacy Policy Covers

dewi39 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with dewi39, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and payment references tied to your DANA, OVO, or GoPay wallet. We do not

1
sell your personal data to third parties. Data is retained only as long as your account is active or as required under applicable regulations in your region. If you close your account, you may request deletion of personal data that is no longer required for legal
2
or compliance purposes. Access to your data is restricted to staff and systems that need it to operate your account — for example, our payment processing layer that confirms your OVO or GoPay transfer before crediting your balance. We use industry-standard encryption on data in transit
3
and at rest. Availability of our services, including how your data is processed, depends on local law and is subject to the eligible regions where dewi39 operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you have a question about your data, want to request access to what we hold, or need to correct something on your account, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard. Privacy and data requests are handled by the same team that manages account support — no separate queue.

Email Support Send your request to our support address from the email registered to your dewi39 account. Include your account username so we can locate your record quickly.

Help Centre Our help centre has a dedicated section for data and privacy requests, including step-by-step instructions for submitting an access or deletion request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run accounts at dewi39. From the moment you register to every DANA, OVO, or GoPay transaction, your data moves through encrypted channels and is accessed only by authorised systems. Players in Bekasi and across Indonesia can check their account activity log at any time from the account settings page.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your device. You can clear cookies from your browser settings at any time; this will log you out of your current session.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at each login. We never store your wallet PIN or GoPay credentials on our servers.

Data Retention

We keep your account data for as long as your account is open and for the period required by applicable regulations after closure. You may request a summary of what we hold at any time.

Requesting Changes

To update, correct, or request deletion of your personal data, contact support via live chat or email. We aim to process all data requests within a reasonable timeframe under applicable law.

Common Questions About Your Privacy on dewi39

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or email support.

We collect your name, contact details, and the payment references linked to your DANA, OVO, or GoPay wallet. This is used solely to verify your identity and process your transactions.

We do not sell your data. We share it only with payment processors — such as the systems that confirm your OVO or GoPay transfer — and only to the extent needed to run your account.

Send a data access request via live chat or to our support email from your registered address. We will provide a summary of the personal data we hold on your account.

Yes. If you close your account, you can request deletion of personal data that is no longer required for legal or compliance purposes. Contact support to start the process.

Payment references for DANA, OVO, and GoPay are encrypted in transit and at rest. We never store your wallet PIN or full payment credentials — only the reference needed to confirm a transaction.

Cookies keep your session active and remember your device so you do not need to log in again on the same browser. You can clear them at any time from your browser settings.

How dewi39 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Cookies and Session Data

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy on dewi39

01 What personal data does dewi39 collect when I open an account?

02 Does dewi39 share my data with third parties?

03 How can I see what data dewi39 holds about me?

04 Can I request that my data be deleted?

05 How does dewi39 protect my payment information?

06 What are cookies used for on dewi39?

Related pages