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Explore the Legal Terms That Govern Your Account

Your account on dewi39 operates under a clear set of terms — covering how your data is held, how wallet transactions are processed through DANA, OVO, and GoPay, and what rights you hold as an account holder.

Account & Wallet PolicyData Handling PracticesDANA, OVO, GoPay TermsUser Rights & AccessJurisdiction-Dependent Use
dewi39 Explore the Legal Terms That Govern Your Account
ACCOUNT SECURITY PRACTICES

See How We Handle Your Data and Account Access

Account security at dewi39 combines wallet-level verification with session controls that cover every login and transaction. When you deposit via DANA or OVO, the transfer is matched against your registered wallet ID before any funds are credited. We use SSL encryption across all account pages and payment flows. If you believe your account has been accessed without your permission, our support team can freeze account activity while a review is carried out.

Data Encryption

All account data and wallet transaction records — including DANA, OVO, and GoPay transfers — are encrypted in transit and at rest using current SSL standards.

Cookie Controls

Session cookies keep your account active during play. Analytics cookies are non-essential and can be switched off through browser settings without affecting your account access.

Data Request Rights

You have the right to request a copy of the personal data we hold on your account. Submit the request through live chat or email and we will respond within the applicable legal period.

Account Closure & Retention

Closing your account triggers a data review. We delete non-essential records promptly and retain only what local law requires us to keep, with the retention period communicated at closure.

CONTACT LEGAL SUPPORT

Open a Query With Our Account Policy Team

Team online

Live Chat

Reach the policy support team directly through live chat on the dewi39 site. Available around the clock for account and legal queries from Indonesia regions.

Email Support

Send detailed legal or data access requests to our support email. We respond to policy-related queries within the timeframe required by applicable local regulation.

Account Help Centre

For wallet-linked queries — DANA, OVO, or GoPay account verification disputes — raise a ticket through the Help Centre inside your account dashboard.

Check the Most Common Legal and Policy Questions

These are the questions we hear most often from account holders about their legal rights, data handling, and how our terms apply to wallet-linked accounts in Indonesia.

No. Wallet identifiers and transaction timestamps from DANA, OVO, and GoPay are used solely for payment processing. We do not sell or share this data with external parties outside that scope.

Contact our support team via live chat or email with your registered account details. We will process your data access request within the period required by applicable regulation in your region.

Yes. After account closure, submit a deletion request through support. We remove non-essential records promptly and retain only what local law requires, notifying you of the retention period.

We use session cookies to keep your account active and analytics cookies to monitor site performance. Analytics cookies are non-essential — turn them off in your browser settings at any time.

Access and eligibility depend on local law and are available only where permitted in your region. Our terms align with applicable regulations in supported Indonesia regions where the service operates.

GoPay and other wallet payment records are retained only as long as required by applicable local law or active account status. Once the retention period lapses, records are deleted from our systems.